Utomic™ products go through extensive design, research, and testing. We are 100% committed to providing high-quality products and amazing service to every single customer. We are very confident that you will love your Utomic™ product(s) so every order comes with a 30-day money back guarantee. If you are not happy with your purchase, return it for a full refund within 30 days of delivery confirmation.
To process a return or replacement go to: utomic.com/pages/warranty-request and submit your request. Once a claim has been filed, our Customer Service department will evaluate the claim and contact you. If the claim is approved, you will receive your Return Merchandise Authorization via email which will include your Return Merchandise Authorization number (RMA#) and instructions for the return. Utomic™ is not responsible for return shipping charges or lost or damaged shipments. We recommend insuring all returns. Refunds will be issued after the items are received. We will contact you to confirm we have received your return.
Please note the total time to process the refund can take 7-14 business days. During this time, please refrain from filing any type of claims for refunds with your credit card provider or PayPal to avoid prolonging the process. Please allow up to 30 days after receipt of your return for your credit to be issued. You will receive an email confirmation of the credit once it has been issued.
TERMS AND CONDITIONS
Utomic™ will accept returns within 30 days of delivery confirmation of original order from www.utomic.com or an Utomic™ approved reseller. The returned merchandise must be sent back in its original packaging and returned in acceptable working condition. Please repackage properly so that returned item(s) are not damaged during shipping.