FAQ

Utomic Plus+ Program

How do I register my warranty?

You must register your limited warranty at www.utomic.com/register within thirty (30) days of purchase. Failure to do so may void the warranty.

Is this limited warranty transferable?

The limited warranty is non-transferable and only applies to the original purchaser and original registered device.

 How long will the limited warranty be effective?

The limited warranty will be effective for a period not to exceed one (1) year beginning with the original purchase date. This period is defined in your original product packaging or purchase receipt.  Any replacement of Utomic products and associated parts does NOT reset the limited warranty coverage period.

 What are the guarantee payments for each Utomic Plus+ product?

Utomic will pay one time up to one hundred fifty dollars ($150.00) towards the repair or replacement of the registered device’s screen only.

 How many phone screen repairs are included in the Plus+ Program warranty?

The limited warranty covers a single repair of your phone’s screen per registered warranty coverage.

How do I go about making a claim?

To make a claim, go to www.utomic.com/claim.  Your product(s) must be registered within 30 days of purchase.  Proof or purchase as evidence the unit was purchased from Utomic or an authorized dealer will be required.  You will also need to provide proof your phone’s screen was damaged by submitting a photo.  Your device must have the Utomic EDGE and GLASS installed and in place at the time your phone was damaged and when your phone is sent for inspection or when taken to the repair center of your choice to be repaired.

Once you have filed an online claim, you will speak with a live customer service representative who will provide information on your claim options, shipment, and claim settlement. There are two options – 1. Repair your phone at a preferred repair facility 2. Repair at any repair facility, including Apple Stores. 

If you choose to repair your phone at a preferred repair facility, you will not be required to pay anything out of pocket for any approved phone screen repair up to $150.  To find a preferred repair facility, use the following tool - In-Network repair facility locator

If you choose to have your device repaired at the location of your choice, you will need to keep your receipt and email it to UtomicRequests@Fortegra.com to be reimbursed up to one hundred fifty dollars ($150.00). Reimbursement will be provided only for the parts and labor to repair the device’s damaged screen. Reimbursement will not be provided if additional parts and labor costs are required for other components of the device.

What does the limited warranty entail for these products?

Utomic products are fully guaranteed against defects in materials or workmanship. Subject to the guarantee limit during the term of the limited warranty ($150 for Utomic EDGE Plus+), if the Utomic EDGE protectors and GLASS screen protection product is properly installed and your device experiences screen breakage, or material damage to the screen, Utomic will reimburse you up to $150.00 towards the repair or replacement of the devices screen only.

What does the limited warranty not cover?

  • It does not cover screen breakage or material damage to the device resulting from catastrophic damage that renders the device inoperable, including but not limited to liquid damage and destruction of the device.
  • It does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.
  • It does not cover damage to your device if the Utomic EDGE protectors and GLASS screen protection product is not properly installed on your device. (See instructions on the packaging on how to proper installation process)
  • Products not part of the Utomic Plus+ Program are not covered.  Example, Utomic Edge, Utomic Mount, Utomic Connect.
  • Products purchased or residing outside of the United States of America. 
Utomic will not be liable for any indirect or incidental damages arising from the use of this product.

Utomic EDGE Protectors

What are Utomic Edge protectors?
Utomic Edge cell phone protectors are an advanced cell phone protection system consisting of four specially-designed corner protectors for your mobile device, engineered to provide everyday drop protection on flat surfaces without the bulkiness of a traditional cell phone case.
How does Utomic Edge protect your phone?
Utomic Edge utilizes Edge Pro System for ultimate shock protection. In other words, they have a hard outer shell that shields your device from scratches and dents with a soft core that cushions your phone by redirecting the force of impact from everyday drops.
How durable are the Edge protectors?
Utomic Edge protectors are not made out of cheap plastic.  The outer layer of our Edge protectors are made out of our FlexCore resin matrix composite that is nearly indestructible and shatter and scuff proof. It becomes an extension of your phone to protect it from damage sustained during drops.
What is Edge Pro System protection?
Edge Pro System protection is the combination of probabilistic design and dynamic protection. Probabilistic design guards against the highest possibility of damage from dropping your phone on a flat surface (such as parking lots, floors, and counter tops) and hitting the corners of your device. Dynamic protection allows the hard outer shell to shift and absorb the energy during impacts because of its softer inner layer.
Does Utomic Edge only protect the corners of my cell phone?
In addition to the corners, Utomic Edge protects all four sides, all edges, the face and screen from making contact with flat surfaces like parking lots, floors, and counter tops. Our glass screen protector is strongly recommended for added security and protection from drops and shatters.
How is the Utomic Edge protection system different from other phone cases and protectors?
Utomic Edge provides feather light, premium protection for everyday drops, without covering your phone. Standard phone cases can interfere with wireless connections, while Utomic Edge allows for unobstructed signals.
What are Utomic Edge protectors made of?
Utomic Edge protectors are made in the USA of high quality materials. The protective shell is made of extremely durable FlexCore bonded with proprietary adhesive developed with our partners at 3M.
What is FlexCore?
FlexCore is an advanced resin matrix infusion with metal particles and solid colorant that won’t fade, chip or damage your phone. It is resistant to damage and has self-healing properties allowing it to take an impact and protect your device.
How do Utomic Edge protectors attach to my phone?
Utomic Edge protectors come with a proprietary, semi-permanent peel-and-stick adhesive that forms a strong bond to your mobile device when applied with firm pressure. It takes 24 hours to set, allowing a secure bond between Utomic Edge and your phone to form, but they can be removed without damage to your phone.
How do you remove Utomic Edge protectors?
Utomic Edge protectors can be removed by pushing the protector away from the phone with constant and firm pressure. With our proprietary 3M adhesive, no residue is left behind if you need to remove the protectors.
What is the maximum height of drop protection that Utomic Edge provides?
We rigorously tested the Utomic Edge protection system from every angle, with drop tests onto concrete and from heights up to five feet. However, drop conditions are unpredictable at any height and unique conditions may cause damage.
Do Utomic products come with a warranty?
Utomic Edge protection systems are guaranteed to be free from defects and come with a 1-year warranty.
What is the return policy?
We want you to fully experience our products, risk-free. We are confident you will be very happy, but if for some reason you change your mind, we accept returns for a refund within 45-days.
How can I change my order?
If you would like to change your order, please contact our friendly, knowledgeable, customer care team with your order number and request - support@utomic.com. 
When will I receive my Utomic order?
You may track your order by entering your order number and email address here. After shipment, orders usually take between 2-5 business days in transit before delivery.
Where can I buy Utomic Edge protection systems?
Utomic Edge protectors can be purchased from www.utomic.com.

Utomic GLASS Screen Protector

How is the glass screen protector different from others?
Utomic Tempered Glass screen protectors are manufactured with the highest quality materials and are backed by our 1-year warranty. If you ever have an issue, contact our friendly personalized service team at support@utomic.com. 
How does the glass screen protector protect my phone?
The tempered screen glass protector provides a scratch resistant barrier between your screen and everyday objects while a special film dampens and spreads impact forces. In extreme situations the tempered glass may absorb impact energy and shatter instead of your phone screen. All you need to do is replace the screen protector.
Do glass screen protectors come with a warranty?
Utomic Tempered glass screen protectors are guaranteed to be free from defects and come with a 1-year warranty.

Utomic Shipping

Do I pay for shipping

No, domestic shipping is free.  Additional shipping options may include additional fees.
Do I pay for tax?
Sales tax is applicable for orders shipped within California. The rates vary by zip code/province.
Do you ship outside USA and Canada?
Currently, Utomic ships to all USA locations through USPS. We do ship outside of the USA but to select locations.  If your location does not show up in the checkout process, please contact us at support@utomic.com for assistance with shipping. We also sell internationally through our network of distributors. Please check your local wireless and mobile accessories retailer for Utomic products. If they do not carry our products, ask them to contact us.
What is Accelerated Handling?
The Utomic Fulfillment team typically processes all orders in 1-2 days.  If you order within the allotted time frame, you will receive free accelerated handling.  This guarantees that your order will be processed before all other regular orders.  This typically means your order will be processed and shipped out within 24 hours. You get to experience the freedom from cases sooner than others.
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